Questions

(1) The inventory of the selected product is displayed as "0" and cannot be purchased. What should I do?

Hello, when the inventory quantity displays as "0", it indicates that this product is temporarily out of stock. Please contact customer service for consultation, and they will promptly answer and handle the issue for you.

(2) Does' offline transfer 'mean shipping after the money is received?

Hello, offline transfer to our company's bank account requires completing the transfer payment and filling in the corresponding order number. Our customer service staff will arrange shipment as soon as possible.

(3) Are all the products on the website in stock?

Hello, the website shows that there is stock available and all items are in stock. You can rest assured to make a purchase.

(4) Do the products on the website have the required packaging specifications (including large packaging)?

Hello, our company can provide products of all specifications. You can directly contact customer service for consultation.

(5) Can I issue an invoice?

Hello, an invoice can be issued and the website displays the price including tax.

(6) Logistics delivery issues

(a) How to check if the shipment has been made and the order number?

Hello, please click on "My Orders" to check the order number. Click on 'Order Tracking' to check the shipping status and tracking number.

(b) What is the cut-off time for orders every day, and will shipments be made on Saturdays and Sundays?

Hello, for orders with stock available, if the online payment is successful before 3:30 pm on the same day, the shipment will usually be arranged on the same day. The goods will be received the next day in Hunan Province, and 3-5 days in other regions. If the online payment is successful after 3:30 pm on Friday, you can contact customer service to arrange shipment on Saturday if you urgently need it.

(7) What discounts and promotions can be enjoyed for prepaid goods?

Hello, advance payment can enjoy our company's greater preferential policies and discounts. Please contact our customer service personnel for details, and they will provide you with detailed answers.

(8) How to apply for payment terms?

Hello, the application for payment terms is generally only applicable to research institutions. Please contact customer service for specific details, and they will provide you with detailed answers.